twowillows.us organic grape seed extract whole form.
twowillows.us organic grape seed on the vine.
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Shipping &
Return Policy
Shipping & Return Policy
Thank you for choosing Two Willows LLC. We appreciate you and want to make sure that your
experience with us is a good one.
 Because of the nature of the Internet, online and phone
ordering your purchase from Two Willows LLC acknowledges that you have read and agree to
these terms and conditions prior to placing your online or phone order.

Shipping Charges -
Shipping within the United States is free on select items.  If a shipping fee was
paid for by the purchaser, and the item(s) are returned without good cause, this fee is not reimbursed
as it has already been used to initiate the original shipment - see exceptions below.

International Customer Shipping Charges - are invoiced separately.  Some items may not ship
Internationally.  If a shipping fee was paid for by the purchaser, and the item(s) are returned without
good cause, this fee is not reimbursed as it has already been used to initiate the original shipment - see
exceptions below.

Returns - Due to F.D.A regulations, we have a no return policy.  The exceptions are breakage and
manufacturing defects (refer to
Specific Purpose of Use).  This policy is necessary as the returned
product(s)
must be destroyed.  

Specific Purpose of Use  -  Our products are sold solely as "Dietary Supplements".  They are not
guaranteed for use nor considered "defective" in any manner if used for any purpose or manner other
than "Dietary Supplements".  Grape Seed, Grape Skin, and White Pine Bark do not dissolve in water.  
Bulk products purchased for Tincture or Glycerite manufacture must use and conform to the standard
and or customary menstrum components which include something other than simply "water".

Order Cancellations or Changes
All order changes or cancellations must be reported prior to shipping via Email to:  
Administrator@twowillows.us  If the information is received after shipment is made the customer is
responsible for any and all return shipment postage and applicable fees.  A restocking fee may apply.

Order Change Requests After Shipment - Shall be returned by the customer, at their expense,
within 1 week of receipt.  
To return a product for reimbursement or replacement, you must
receive prior approval from Two Willows LLC
and obtain a RMA number (return merchandise
authorization).
RESTOCKING CHARGE:  A 50% restocking fee is assessed on the original purchase price for returned shipments. This does not include other
fees.  Exceptions are breakage or manufacturing defects as the product must be destroyed, by us, upon receipt - per the FDA.

Other Fees:  If we pay for shipping on a package and it is returned, without good cause or without prior notification via email, by the customer,
we are reimbursed for all of our costs and or fees etc and any other fees or charges paid by us including but not limited to fees from PayPal or
Ebay etc.

Carrier - Products are shipped via USPS (United States Postal Service) or UPS (United Parcel Service) and become the sole property of the
purchaser upon delivery by the shipping agent.

Lost Package - All shipments are issued a tracking number.  Tracking numbers are used 1) so the customer may keep track of the status of their
order and make arrangements, if necessary, for delivery of the order/shipment.  
2) Tracking numbers are used for and provide proof of package
shipment and delivery to the address designated by the customer when the order was placed.  If the customer cannot find the package and the
Carrier logs the tracking number as "
Delivered"  it is then up to the customer to contact the Carrier and file a claim or find out what happened to
their package.  We will not issue refunds for "lost" packages logged "Delivered" by the Carrier.  

Package Insurance  -  If you wish to have your package insured you must notify Two Willows, LLC when you place your order, using the
"Special Instructions" option.  A separate invoice will be issued for insurance and must be paid before shipment is made.

Shipping Damage  - A picture of the damage shall be taken and submitted - via email - before any claims or reshipment are made.  
                                                
 This is Required By Us and our Carriers and is Not an Option!

Discrepancies - It is the customer's responsibility to check their shipment, upon receipt, in a timely manner, for any discrepancies.  Any
discrepancies, including wrong items or missing items, shall be reported to Two Willows LLC
within 24 hours.  Note: Shipping weight shall be
used to verify missing item(s) claim.  Any shipping error return shall be shipped back, by the customer, to us
within 1 week of receipt.

Back-Order Policy  -  If ordering an out-of-stock item, we will email you when we expect that product to be available. Two Willows LLC will
then give you the option to cancel your order for a full refund or wait until the item(s) are available.  You will be among the first to receive the
item(s) when available.  No additional shipping and handling charges will be added when your order ships.  Products on back-order will ship using
the standard carrier, USPS (United States Postal Service).  If you would like to change your shipping method, you shall notify us before the item(s)
are shipped via email to:
administrator@twowillows.us and we may discuss any additional charges.  Any additional charges for shipment must be
paid by the purchaser (you) and agreed upon by Two willows LLC before shipment is made.


                                                                                                                       Thank you for choosing Two Willows Farm & Vineyard!
Disclaimer / Considerations / Recommendations
We are not medical professionals.  We cannot give medical advise.  Due to FDA regulations and restrictions we are not allowed to make medical claims or guarantees about how the
products contained herein will work.  Our products are not intended to be used to diagnose, treat, cure, or prevent any disease or other condition. This website contains the opinions of a
variety of sources, (including herbalists and health care professionals) with sources sited, for informational purposes only.  We highly recommend you conduct your own research.  
Results may vary with individual and dosage.  Not recommended for pregnant or nursing mothers or individuals taking any prescription medication.  Consult your health care practitioner
before taking any herbal remedy.  Use good judgment and as always -
Keep Out of Reach of Children.  The products and the information contained herein have not been evaluated by
or given approval by the FDA.

Copyright © 2001-2017 Two Willows, LLC  All rights reserved.
Two Willows Farm & Vineyard™   |  6059 West Webster Road   Montague, MI 49437-9490  |   
Email
USDA MICHIGAN FARM

TwoWillowsFarm.Com  and  TwoWillows.US
ORGANIC SUPPLEMENTS
Farm Fresh Not Factory Fresh!
You can't buy
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FREE SHIPPING  Select Items *Inside USA*
Questions: 231-670-6410  M-F 10-3 ET
Orders Ship M-F Within 24 HRS.
INTERNATIONAL SHIPPING INVOICED!
*** Returns & Shipping Policy ***
Two Willows Farm & Vineyard